Tina Ferguson is passionate about helping people achieve their home ownership dreams, and has been working with her clients to make those dreams happen for more than 13 years. She demonstrates her dedication to helping others by providing her clients the highest level of customer service.
Customer satisfaction is her main priority from application to closing and beyond. She depends on referrals for most of her business, so it is extremely important to her that all of her clients feel that they’re treated with respect and understanding during the home buying process.
Tina has the knowledge and skills necessary to make the mortgage lending process as smooth as possible. She wants you to be a customer for life.
Our experience with Tina began in early 2007 when we sold our starter house and planned to purchase a new larger home. Anyone who has sold or purchased a house knows how stressful the experience can be. This is not a situation where you want to feel alone, nor is this a situation where one should feel as though you do not understand all of the paperwork involved. You sign so many papers that they do become a blur, and you need to trust the people who are working for you at this stressful time.
Our real estate agent referred us to work with Tina Ferguson, and from the first phone call I knew we would be fine. Tina was very friendly and made you feel as if this whole process was easy! Tina’s professional manner and simple clear response to all questions never left room for doubt or miscommunication. The response time for our pre-approval of our mortgage was extremely fast; I know Tina must service numerous clients, but she always made us feel as we were her top priority. Once we found the perfect home, Tina was with us at the settlement table, and her friendly manner made everyone more at ease. Her personal touches, like her thank you card and lottery tickets, just showed the extent of how much she cares for her clients.
We had such an excellent experience with Tina, that I contacted her a few months later to obtain a loan for major house repairs. Once again this process was extremely easy and professional. Tina came through with a great loan for our situation and processed the paperwork in a very timely manner. Tina’s thank you card said to contact her for any help in the future, and she was the first person I thought of when we started to search for a loan for the house repairs. We would highly recommend Tina to anyone who needs mortgage assistance. If you have the pleasure of working with her, you will know exactly how we feel.
-K.A. & E.W.
Tina Ferguson is the most competent, competitive loan officer we have EVER dealt with. We have had incredible compliments from our clients on Tina’s quick response time, and her ability to explain exactly what they will owe and why. Hard working and soft selling! Perfect!
-J&H.G. – Keller Williams Real Estate
Efficient professional and pride in customer service all describe Tina Ferguson. I have the option to refer my clients to many different mortgage professionals. However, they all pale in comparison to the service my past clients have received from Tina. Each and every client has been handled as though they were her only client. Thank you to Tina for making me look so good!
-G.V. – Keller Williams Real Estate
I’ve had the pleasure of working with Tina on several occasions. Whenever I would call – and on some days it was several times – Tina made me feel as though it was the first time. She was never too busy to talk with me, answer my questions and help put my fears to rest. At the settlement table, Tina was there beside me explaining every form. I thanked her for all her help, but I don’t think she truly knows how comforting it was for me to have her there walking me through the process.
My experience working with Tina was wonderful. She was so helpful. As a new home owner, I had many questions, and Tina was so patient and quick to assist me in anyway she could. She even attended my closing which made me feel very confident while completing all the paperwork.
I just wanted to say thank you once again for everything that you have done for me and my family. When we were in a bind and needed to move quickly, you went above and beyond the call of duty to help us close quickly on our dream home. The dedication and professionalism that you show to your clients truly sets you apart from your competition. We could not have done it without you! I will definitely be recommending your services to my friends and coworkers.
Tina is a dedicated professional who has always gone the extra mile for my clients. I know I can have a peace of mind that when I put my clients in Tina’s hands that she will take care of them, and that we will all benefit from a smooth transaction that will make it to settlement. In these challenging times it truly is a benefit to have someone like Tina on your team.
-C.C. – Keller Williams Real Estate
Being a first time home buyer that is neurotic and a perfectionist, I worried that I would pester Tina but she was always accommodating and understanding. She always had time to answer my questions as well as put my mind at ease during the entire process. We were under a tight time line and without Tina, I don't think we would have closed on time. Thanks Tina!